How COVID-19 Is Emphasizing Need For A Physician Answering Service

Written by on June 2, 2020 in Stuff with 0 Comments

Health care workers are on the frontlines in the fight against the spread of coronavirus. This puts their lives at risk of catching this highly contagious virus. With all hands on deck at the moment, outsourcing some tasks limits burn out. Enlisting the services of a professional physician answering service significantly pays off abundantly.

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Outsourcing physician answering service

The medical industry has been on the verge of breaking point since coronavirus outbreak across the globe. Frontline workers are offering around-the-clock healthcare services to the devastated population. In such a scenario, medical office employees are finding it hard to handle high volume calls. The medical field is already strained with many staff out of office because of illness, self-quarantine, or on vacation. The backlog of calls and messages is such a nightmare.

Fortunately, enlisting the services of an answering service allows access to a team of highly trained and experienced agents to handle all calls. The agents have experience responding to FAQs and forwarding calls to appropriate staff. With the current situation, outsourced phone answering is likely to save you hundreds of hours. Professional agents ensure smooth call flow while protecting your customers from the frustration of listening to voicemail.

Essential services offered by an Answering Service amid COVID-19

Enhanced customer support

During the unprecedented time we are living in, every patient is facing a hard time as a result of social distancing. Offering solutions for the patient to reach your office without physically visiting is a good idea. this requires the availability of solutions for patients to call and receive responses to their questions and concerns. This is very important during these trying moments than ever. There are no regular office hours during the pandemic for medical personnel.

Patients are calling in any time while emergency rooms are always filled. The demand for urgent care is significantly straining. Throughout all this, calls don’t stop with people seeking solutions to their medical problems. So, consider outsourcing the best physician answering service to avail live agents to address patients’ concerns 24/7. Some of the perks of professional answering service include:

  • Answering calls always
  • Scheduling appointments with patients
  • Setting reminders and sending reminders
  • Ensuring patient confidentiality

Limiting production costs

In these trying moments, every penny counts more than ever. Outsourcing an answering service is a smart way to cut costs in your medical office. The increase in the number of people seeking various medical services during the pandemic is significantly higher. However, hiring more staff comes with various expenses including training, equipment, office space, and employee benefits. Luckily, outsource phone answering allows access to highly trained and experienced staff to fill your manpower gap.

Higher staff productivity and efficiency

Time management in the medical industry is crucial especially with a surging number of patients. Medical employers have to deal with the increasing number of patients, manage paperwork, and respond to calls. Outsourcing a team of professionals to answer your calls saves valuable time to allow medical personnel to optimize their hours in a day. This allows focusing on attending to customers’ needs.

The live agents give callers a better experience through personalized attention and speaking to non- English speakers. The best thing about professional phone answering is the prioritization of calls depending on the level of urgency and importance. This eliminates the chances of missing important calls while giving your patients a stellar customer service experience.

Readiness to handle emergencies

Medical offices need to keep their phone lines open 24/7 during trying moments like these. Medical offices were the first to become overwhelmed by visits, requests, and calls from worried about the looming disaster. It is not too late to enlist the services of an answering service to optimize efficiency for streamline operations despite the current condition. This prepares your staff to effectively handle the crisis. The answering service ensures your phone lines are not jammed and are readily available regardless.

Better patients’ experience

Patients expect high-quality service and customer care regardless of the situation. A solution to helping you dedicate more time to your patients is outsourcing call answering. This allows 24/7 availability of your customer service. A combination of these features gives patients a more enjoyable and satisfying experience. streamlining your office processes allows attending to more patients. The best thing is dedicating more time to attending to their various needs without worrying about answering the phone.

Limits burn out

With more patients flocking medical offices today, medical workers are working tirelessly. However, you can make the work of your staff easier by outsourcing phone answering. This lessens the work they are supposed to handle. Having more time on their hands allows offering a calm patient experience. Medical staff takes on new patients while catering to the needs of old ones which is quite tiresome. Protecting employees from handling phone answering as well limits burn out.

Bottom line

Medical workers are on the frontline in the fight against coronavirus. Outsourcing phone answering lowers on the tasks they are handling to allow focusing on saving lives.

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